For a limited time. Limited time offer. Prices may increase during subscription. Plus, get 1 month on us. Shop Home Phone. Shop prepaid. Shop phones. Get plans packed with tons of data. Shop tablets. Shop Home Internet. For 12 months.
Shop Home phone. Changing over to JAM Packs can be a good way to get internet access on your phone e. Save my name, email, and website in this browser for the next time I comment. Your e-mail address will never be published. By default, I'll use it to send you an update when there are replies to your comment. However, if you don't want to receive this, you can disable it using the dropdown menu below:.
Don't subscribe All Replies to my comments E-mail Notifications optional. PAC Code Finder: Your current network provider: Your Comments 4 so far We'd love to hear your thoughts and any questions you may have. Adan said: July 4, at 9: Annie medhurst replied: November 8, at Doreen Blakey said: June 22, at 3: Ken replied: June 28, at 8: Why not view our latest Pay Monthly offers. Classic Contracts: Based on single 24 month minimum term contract for airtime plan and SIM.
Prices shown require eBilling. If you cancel during your minimum term an early disconnection fee will apply. Further Legal Stuff applies — see virginmedia.
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Freestyle Contracts: You must pay off your loan in full in order to upgrade your handset. Other operators offer 24 or 30 month loan terms. Or comparison of our 12 month SIM Only plan against comparative major competitor plans. Phones subject to availability. UK texts and data only. Speeds experienced will vary by device and location. Calls to service numbers: The cost of calling , , and 09 is formed of a combined access and service charge: Your access charge for these numbers will be shown on your bill and is currently 36p per minute for Pay As You Go and 58p per minute for Pay Monthly.
The service charge will be advertised by the company that you are calling. Calls to other non-geographic numbers: Freephone calls starting or are free from mobiles. Calls to numbers will cost you up to 75p per minute in the UK. Pay As You Go: JAM Packs are valid for 30 days from the point of purchase or until used if sooner. Packs will auto-renew every 30 days if the customer account has sufficient airtime balance.
Your existing pack will auto-renew unless you have cancelled it or have told us that you wanted to change it.
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Person-to-person UK texts only delivery notifications excluded. UK allowance of minutes, texts and data can be used in the EU at no extra cost subject to Fair Use limits. Nokia is a registered trademark of Nokia Corporation. All images used are for illustrative purpose only. Mobile Broadband: Usage amounts given as example only. Credit check and payment by Direct Debit required. If you cancel during the contract you will incur an early disconnection fee.
Data bundle is for use within the UK only. Access and speeds are subject to network coverage.
Voice-Over-Internet Protocol is not supported. Roaming charges apply to your use outside the UK. Pay Monthly terms of service apply. Guaranteed next day replacement: Applies to all claims accepted before 6pm Sunday to Friday. Money back guarantee: Prepaid packaging will be provided to post it back. Pay Monthly customers will be charged for any airtime used.
Calls and texts prior to return will be charged at 31p per minute and 13p per text. Results announced in October each year and valid for one year. Faster average 4G speed: Ookla trademarks used under license and reprinted with permission. F-Secure with Virgin Mobile offer: Not available on BlackBerry. Up to 5 devices. Ends after 12 months unless you opt to continue. MMS messaging: Spending Caps: In line with EU Legislation, spending caps are now available to all pay monthly customers who have joined or re-contracted with Virgin Media on or after 24 September Increasing or removing your cap will take effect immediately, but any reduction in spending cap will take effect from your next bill cycle.
Any changes will be confirmed via text. Spending caps will not override the credit limit. Usage-related charges including but not limited to calls or texts to premium or international numbers or roaming outside of the EU count towards the cap; one-time charges including but not limited to late payment fees and paper bill charges do not count towards the cap.
View and change your cap through virginmedia. See spending Cap Policy at virginmedia. Payment is collected in a single monthly premium by Asurion Europe Limited. If either the insurance or the Mobile Rescue is cancelled, the other is cancelled automatically.
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You're covered as soon as the device is in your hands. You're covered when you lend your device to family or friends and whenever you travel abroad. We don't offer 'new for old' cover so any replacement device you receive may be refurbished to our standard using original equipment manufacturer parts.
You can also buy Virgin Media Protect if you and the mainauthorised user of the device are resident in the UK. If at any time you or the authorised user are no longer going to be resident in the UK, you need to contact us using the details above and let us know. Your cover will be automatically cancelled. Your monthly premium and claim excess fee the amount you have to pay towards the cost of your replacement device to complete a claim is based on the value of your device at the time of purchase and confirmed in your welcome letter.
As devices age they will fall in value and so from time to time we may adjust your excess fee downwards. Call us to find out your current excess fee. As soon as you receive your replacement device, the original claimed-for device the faulty or damaged device or the lost or stolen device if later recovered becomes the property of the Insurer and must be returned to us within 15 days.
Otherwise, we'll charge a non-return fee based on the value of the non-returned model to the payment card used to pay your excess fee. The device is your responsibility until it arrives with us. Please make sure that when you go to the Post Office that you get proof of postage this is free and confirmation of the weight of the package you are returning to us.
We will not approve any further claim until you have returned the claimed-for device or paid the outstanding amount. You must comply with our reasonable instructions including switching off or uninstalling any app which prevents our access to remove data from the claimed-for device. If you refuse to do it we will not proceed with your claim.
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If you fail to do it we will treat that as a non-return and may charge you a non-return fee. You can cancel within the first 28 days and if you haven't made a claim we'll refund any premium paid. Otherwise, you can cancel at any time and cover will finish at the end of the paid-for period.
When you buy another device from Virgin Media on the same mobile number and add insurance, we'll cancel cover on your old device automatically. We'll set up a policy for the new device and confirm your cover start date, premium and claim excess in writing. We'll cancel your policy if you cancel your airtime contract with Virgin Media, fail to pay the monthly premium, have two successful claims in any month period or if you make a claim we find to be fraudulent, and we will send you confirmation including your cover end date. We may change your policy terms or alter the premium or excess fee for future periods of cover based on significant adverse claims experience, significant increase in our operating costs, inflation, economic and environmental factors, and changes in legislation, taxation or interest rates.
If we make any change that improves your cover, we may apply it straight away without notice. You can call or email us See section I. If we can't resolve your complaint right away, we'll email or write to you within five working days to outline our next steps. You need to contact them within 6 months of receiving our final decision. The service is free and we are bound by any decision the Financial Ombudsman reaches.
This won't affect your statutory rights or prejudice your right to take subsequent legal proceedings. This insurance is administered by Asurion Europe Limited 'Asurion' , which is authorised and regulated by the Financial Conduct Authority no. Go to fca. You and the Insurer may choose which law will apply to this contract. Unless we agree otherwise, Virgin Media Protect is governed by the law of the part of the United Kingdom that you live in England and Wales, Scotland or Northern Ireland and all communication from us will be in English.
Any payments collected by Asurion under these terms and conditions are collected on behalf of the Insurer. We will communicate with you by SMS, email or in writing using your given contact details. We will also send certain communication regarding your policy by SMS to the mobile number associated with your airtime contract.
We understand the importance of protecting your privacy.
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We want you to understand what personal information also known as personal data we collect, why it is collected, how it is used, and other important information so that you are informed and there are no surprises. Legitimate interests: Comply with legal requirements: We also use your personal information to comply with any other UK or EU legal requirements. If you do not desire for your personal data to be processed in accordance with these terms, you may cancel your contract at any time in accordance with the terms and conditions.
If you fail to provide certain information when requested, we may not be able to provide the services for which you have contracted, such as processing a claim. If you have any questions on this notice, please contact our Data Protection Officer by postal mail or email anytime. Additionally, in order to process your claim, Asurion or its affiliates may request your shipping and billing information, credit card information or other preferred payment means.
We will not use or disclose your personal information to third parties except as disclosed in this notice. Non-affiliated companies that include telecommunication carriers, credit card payment processors, security services providers, service providers who send communications on our behalf and third parties providing claims fulfilment, supply chain logistics, data centre operations, information technology, customer service and quality assurance monitoring of customer service. These companies are required to comply with the principles set out in this notice and only use such personal information for the purposes for which it was provided to them;.
A third-party, in the event of a proposed or actual purchase, sale including a liquidation, realisation, foreclosure or repossession , lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of its business or of any assets or shares of our business or a division thereof in order for you to continue to receive the same or similar products and services from the third-party. In these circumstances, personal information may be shared with the actual or prospective purchasers or assignees, or with the newly acquired business.
To determine the appropriate period which we will keep your personal information before we securely destroy it, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.