My wife went to Specsavers several months ago at Westfield Geelong, she made an appointment and was being assisted by a staff member, at 3.
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I ordered new glasses four weeks ago, after being told it could take up to two weeks. I phoned the stored to find out if they had my glasses, was told another week, pathetic service. No communication from staff. I have a pair of Specsaver frames which have cracked where the lenses are held, resulting in the lens coming loose and falling out. As I was driving at the time I picked up some super glue from a service station and glued the cracks 3 to stop the lenses falling out while driving and avoid creating an unsafe situation.
According to Specsavers this invalidates the warranty. Specsavers policies and warranties really don't reflect the real world where their poor manufacturing left me in a bad situation and I had to take action, which invalidated the warranty.
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The staff have no ability to make decisions and mindlessly repeat company policy. They are not that cheap and sell poor products. Last week I was going to buy some contact lenses. This was a southern suburb store in Adelaide and the store manager I found was very unprofessional apparently he is just filling in on a temp basis - I found this out later ,maybe this explains his attitude anyway he ignored me for a while too busy talking about his girlfriend to staff but eventually acknowledged me and served me.
Felt uncomfortable in the store staff very clicky not welcoming so I left and went to Marion - lovely staff and great customer service. One of the pairs seemed to be wrong prescription so I went there to check on that. Before the manager talked to me though another girl sat down with me friendly enough and was trying to figure things out but still seemed annoyed as if. I am troubling them. In the end the manager sat down and looked everything up and was helpful but by that stage I felt like I was expecting too much help.
Very disappointing never going to buy glasses at that Specsavers again.
They really have to work on customer service. Spec savers are a con. They offer different lenses at different prices and then want extra for a reflective coating.
My advice is to get glasses overseas if you travel. Was told this was the coating they had pushed me into getting. Both glasses had arms snap off and was told I had to pay for repairs despite my only having for 6wks and 8wks and issue caused by arms constantly coming loose. The follow up customer service is absolutely atrocious.
I think that it's a ripoff that you can not get anything added to your glades after 3months when you pay a large amount for the glasses To me it just a way so you have to purchase a new pair and that they dont know how to communicate with people. Have been a Specsavers customer for years and my last eye test was 2 years ago.
Went to the store for an eye test after getting the text reminder, the testing all went well. However, prices for the light frame that i used to have had gone up and the thinned lenses also causes more money Right eye is blurry and the whole thing just don't look right. Then they said the actual prescription for the right eye is different from the old pair even the eye test result didn't say that! Glasses were sent back to the manufacturer to fix. After a couple of weeks i went in to collect again, right eye is not as blurry but everything else same problems.
They suggested I can continue to wear the wrongly made one or adapt to the now "correctly made" one. I have Absence Epilepsy. For those with a more serious version are prone to more violent reactions. It should be standard procedure to enquire prior to the commencement of the testing for the clients history as it involves lights that may trigger a seizure.
I suggest a review of your testing procedures. Short of this, the staff are wonderful, the products of good quality and the deals make them competitive in the industry. I had a The courteous staff of the past are no longer there, along with punctuality and service. Since I had another appointment at The receptionist seems either run off her feet or can't handle the pressure as she was abrupt and doing a lot of sighing.
You sit in a waiting room, like a doctor's office. I felt like you were being processed thru, like in a factory. This would have been my 3rd eye test with them and, if I am honest with myself, the only reason I go is because they do the macular test for free whereas other places charge extra. I also feel the quality of the lens they use has gone down. I brought them back to the Cranbourne store thinking I can get a new frame and received a terrible customer service. Guy at the counter said, "supplier is no more supplying the same frame so simply put that in the bin and get a new pair" of course they can make more money.
No apology and very rude service. Very disappointing and I am not going there again. Found Spec Savers Maroochydore Plaza to be lacking in the service department. Customer service was very poor ,borderline rude in fact. What on earth has happened to good service?. I bought two pairs of glasses from Specsavers - both pairs broke within 10 months of purchase. Same issue, one arm had completely snapped off each pair. I brought them back to the Canberra Centre store and received terrible customer service, no apology and was informed after leaving the store!
I have been looking at getting a hearing aid, I had 3 hearing test, and felt very pressurized to purchase some expensive one, and couldn't see the value for it. Went to Specsaver Burwood and notice they have an Audiologist on site, I felled very confident and comfortable with the advise, They have a good range for different need. I bought the Sonic one and very please with them. I want to say that the follow and the service are excellent, and totally recommend this Audiologist.
Totally agree with all the negative comments on here which I've experienced. Bought four pairs at the same time including an expensive flex frame which failed after two months. Took back, totally disinterested and no resolution. Another pair were a Jeff Banks frames fitted purely for reading glasses, low magnification, came back with lenses the thickness of Coke bottle bottoms! Once they've sold up sold you glasses there's no after sales service except when your due your next annual check. Appears it doesn't matter which outlet you go to, service lack of is the same.
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